Delivery Policy

Delivery Policy

Deliveries are made Australia wide by Australia post or any nominated courier by us or by the customer’s nominated courier.

Australia Post eParcel or the couriers will deliver to the address you have specified as your “Shipping Address” on your order. In the case that Australia Post eParcel or the couriers arrives at your office or residence and no one is available to take delivery of your package(s), Australia Post eParcel or the couriers will leave a card with instructions for how to organize a pick up from a post office or a courier depot. In case you give authorise to leave at premises you will be liable for goods left.

We make every effort to deliver your package(s) within the estimated delivery time window, we cannot guarantee the delivery time.

Upon delivery, the product title and all risk of loss is your responsibility, please immediately check your delivered product condition and contents. No claim will be recognized after 7 days of the delivery for missing items or damaged items.

Estimated delivery time for your product(s)

Your order will be dispatched promptly within 24 hours of clearing the order payment, please allow 1-4 business days for most locations within, Victoria, NSW and SA, and up to 10 days for the other remote parts of Australia.

5.1 Deliveries will be made by post/ a carrier instructed by us to the address stipulated in your order. You must ensure that someone is present to accept delivery.

5.2 If we are unable to deliver your order, we will notify you to try to arrange an alternative date for delivery, convenient to you. If we have failed to contact you after 10 days from the first time we attempted delivery, we will cancel your order and return money paid for the goods. We will retain any charge we made for delivery.

5.3 If we ourselves are not able to deliver your Goods within 20 days of the date of your order, we shall notify you by e-mail to arrange a later date for delivery and giving you the option of cancelling your order.

5.4 We may deliver the Goods in instalments if they are not all available at the same time for delivery.

5.5 Goods are sent by post. We will send you a message by email to tell you when we have dispatched your order.