Return and Exchange policy
1. If you change your mind or your order is not quite right, you may return it to us within 7 days of the date you receive it. You must lodge a return request via the email “contact us” page. Alternatively, you can contact us with your name and order number and our customer care team advice next step. You are responsible for the cost of returning items.
Items returned must be in “as-new” condition. This means you have not used, damaged, washed or laundered any of the items. Please return items secured in their original packaging if possible.
After we have received your item and confirmed it is in “as-new” condition, we will issue you with a refund less 20% re-stocking fee or store credit of the purchase price less the initial delivery fees. If you have purchased an item using a free shipping offer and returned it because you have changed your mind, we will deduct the actual shipping cost to us from your refund. If we cannot be satisfied that you purchased the product from us then we will not accept your product for return.
2. Our most important task is to ensure your absolute satisfaction. We will always strive to reach that target. However, we acknowledge that mistakes are made occasionally. This paragraph covers that possibility. If you are not wholly satisfied with the Product, Please tell us at the earliest opportunity:
2.1 Exactly what is the fault?
2.2 The date, if relevant, when the fault became apparent;
2.3 When and how you discovered the fault;
2.4 How the fault affected your use of the Goods;
3. To do this, it is essential that you follow the instructions below. These provisions apply in the event that you return Goods to us because you say they are faulty:
3.1 You must tell us by email message to firstname.lastname@example.org or by letter to our land address at the top of this agreement, you that you would like to return goods, specifying exactly what goods and when purchased, and giving full detail of the defect or other reason for return. We will then issue a return note. If you send goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
3.2 The Goods must be returned to us as soon as any defect is discovered.
3.3 So far as possible, Goods should be returned:
3.4 with both goods and all packaging as far as possible in their original condition;
3.5 Securely wrapped;
3.6 Including our delivery slip;
3.7 at your risk and cost. Or
The procedure for the return of Goods is set out on our website. If you do not follow this procedure, we may be unable to identify you as the sender of the goods.
4. Non-acceptable product return. We recommend that customers choose carefully before buying as no return are permitted where the buyer is simply unhappy with their purchase or has changed their mind.